In problem-solving, the first solution that comes to your mind is wrong.

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IT’S IMPOSSIBLE for an important message to enter your mind through an open, biased mouth. This statement rings true in this cute story: There was a little boy who heard the phone ring. He ran to the phone, picked it up and answered it. The caller was a telemarketer, with the following conversation ensuing:

“Is your mother home?”

“Nope,” the boy replied. “Then is your father home?”

“Sorry, he’s out for work.” “Aside from you, is there anyone I can speak to?” the telemarketer insisted.

“Yep, my sister is here.” “May I speak to her, please?”

“OK.” The telemarketer waited for a long time. Finally the boy returned: “I’m back. Sorry, but I can’t lift her out of the playpen.”

Do you have the same type of miscommunication happening in your organization? The answer must be a big “YES.” The situation may vary, but just the same — one thing is clear — it’s difficult to communicate successfully, because you’re also trying to jump to a conclusion. Sometimes, disagreements happen on the real problem or its causes. To avoid such trigger-happy miscommunication, here are the four basic approaches that you can use:

1. Know exactly your objective.

2. Identify the recipients of your message.

3. Show conviction and confidence in your message.

4. Have an open mind to other objective options.

One Reply to “In problem-solving, the first solution that comes to your mind is wrong.”

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