IT’S IMPOSSIBLE for an important message to enter your mind through an open, biased mouth. This statement rings true in this cute story: There was a little boy who heard the phone ring. He ran to the phone, picked it up and answered it. The caller was a telemarketer, with the following conversation ensuing:
“Is your mother home?”
“Nope,” the boy replied. “Then is your father home?”
“Sorry, he’s out for work.” “Aside from you, is there anyone I can speak to?” the telemarketer insisted.
“Yep, my sister is here.” “May I speak to her, please?”
“OK.” The telemarketer waited for a long time. Finally the boy returned: “I’m back. Sorry, but I can’t lift her out of the playpen.”
Do you have the same type of miscommunication happening in your organization? The answer must be a big “YES.” The situation may vary, but just the same — one thing is clear — it’s difficult to communicate successfully, because you’re also trying to jump to a conclusion. Sometimes, disagreements happen on the real problem or its causes. To avoid such trigger-happy miscommunication, here are the four basic approaches that you can use:
1. Know exactly your objective.
2. Identify the recipients of your message.
3. Show conviction and confidence in your message.
4. Have an open mind to other objective options.