Who’s right — employee or customer? But it’s not who’s right, it’s who is left with you

Scroll down to content

MAN IS  REASONABLE. If you treat your employees more than what they expect of you, they will reciprocate by treating your customers more than what they expect you to do. It is as simple as that. Progressive discipline has become obsolete in the 21st century workplace. If you’ll stick to the imposition of reprimand-suspension-termination procedural steps, chances are, erring employees may even challenge you with the idea of bringing you to a court of justice, if not make things difficult for the organization in some ways.

Disgruntled employees can do a lot of things. They can sabotage business operations without you knowing it. Among other reasons, they can even copy product designs or customers’ database for some malevolent reasons.

Instead of progressive discipline, why not explore positive discipline where instead of giving suspension without pay, you allow erring employees to exhaust their vacation leave credits instead? Of course, you may find this as an extreme idea, unless you benchmark with other dynamic organizations on how they manage difficult employees.

Image source: http://www.skipprichard.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: