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In problem-solving, the first solution that comes to your mind is wrong.

IT’S IMPOSSIBLE¬†for an important message to enter your mind through an open, biased mouth. This statement rings true in this cute story: There was a little boy who heard the phone ring. He ran to the phone, picked it up and answered it. The caller was a telemarketer, with the following conversation ensuing:

“Is your mother home?”

“Nope,” the boy replied. “Then is your father home?”

“Sorry, he’s out for work.” “Aside from you, is there anyone I can speak to?” the telemarketer insisted.

“Yep, my sister is here.” “May I speak to her, please?”

“OK.” The telemarketer waited for a long time. Finally the boy returned: “I’m back. Sorry, but I can’t lift her out of the playpen.”

Do you have the same type of miscommunication happening in your organization? The answer must be a big “YES.” The situation may vary, but just the same — one thing is clear — it’s difficult to communicate successfully, because you’re also trying to jump to a conclusion. Sometimes, disagreements happen on the real problem or its causes. To avoid such trigger-happy miscommunication, here are the four basic approaches that you can use:

1. Know exactly your objective.

2. Identify the recipients of your message.

3. Show conviction and confidence in your message.

4. Have an open mind to other objective options.

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